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Dispatcher Training

At NRV 911, successful communications officer applicants undergo a vetting process including a comprehensive background investigation. Once, vetted, all new hires complete a 3 week classroom training program covering the following topics:

  • Orientation
  • APCO PST1

Training Program Overview:

  • Review Standard Operating Procedures
  • VCIN/NCIC Overview
  • 911 Phone System Training
  • Radio system training
  • CAD (Computer Aided Dispatch) training
  • Ride along with a patrol officer
  • Jurisdictional training
  • Dispatch observation
  • Role playing for call taking
  • Role playing for radio operations
  • Role playing for call taking/radio operations

 

After this foundational training, each trainee is assigned to a CTO (Communications Training Officer) for one-on-one, on-the-job training. During their on-the-job training, trainees complete a standardized set of tasks based on the Department of Criminal Justice objectives, as well as, our standard operating procedures. The trainee is then prepared to handle a multitude of crisis situations. Each trainee is exposed to both day and night shift and provided ample opportunities to become proficient in their assignments. It takes approximately 6 months to complete this training. In addition, each communications officer must complete a 40 hour Basic Dispatch Academy at Cardinal Criminal Justice academy. A VCIN (Virginia Criminal Information Network) certification course (24 hours) is also required to complete the certification process.

 

For more information about our training program please contact us here.

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